Privacy Policy

This Privacy Policy explains how Pak Property Guardian Ltd ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website or engage our property management and related services.

We are the data controller responsible for your personal information. We are a company registered in England and Wales (company number 15540919). We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully so that you understand how we treat your information. If you do not agree with any part of this policy, please do not use our website or services.

We may collect and process the following categories of information:

• Identity and contact information - such as your name, email address, telephone number, country of residence, and postal address.
• Property information - details about the property you own, are inheriting, or wish to deal with, including its location and related documents you choose to share.
• Service and transaction information - information needed to coordinate verification, monitoring, management, disputes, inheritance, documentation, or transactions on your behalf.
• Communications - records of your correspondence with us by email, telephone, WhatsApp, or our contact forms.
• Technical and usage information - such as your IP address, browser type, device information, and how you use our website, collected automatically through cookies and similar technologies.

We do not seek to collect special category data (such as information about health or religion). Please do not send us such information unless it is strictly necessary, and only where you are happy for us to use it to assist you.

We collect information:

• Directly from you - when you contact us, request a consultation, complete a form, or engage our services.
• Automatically - when you visit our website, through cookies and similar technologies.
• From third parties - where relevant and lawful, such as public records, or trusted professionals and team members involved in delivering a service to you.

We use your personal information only where we have a lawful basis to do so under UK data protection law. These bases include:

• Performance of a contract - to provide the services you have requested and to manage our relationship with you.
• Legitimate interests - to operate, improve, and promote our business, and to keep our services secure, provided your rights do not override these interests.
• Legal obligation - to comply with applicable laws, regulations, and lawful requests.
• Consent - where you have given consent, for example to receive certain communications. You may withdraw consent at any time.

We do not sell your personal information. We may share it only where necessary, including with:

• Our team and representatives in Pakistan - who carry out inspections, monitoring, and on-the-ground work for you.
• Trusted legal and professional third parties - whom we coordinate with on your behalf for matters such as documentation, disputes, inheritance, or transactions.
• Service providers - who support our business, such as IT, hosting, and communication providers, under appropriate confidentiality and data protection obligations.
• Authorities and regulators - where we are required to do so by law, or to protect our rights or the rights of others.

Because we serve overseas clients and deliver services on the ground in Pakistan, your information may be transferred to and processed in countries outside your country of residence, including Pakistan.

Where we transfer personal information internationally, we take steps to ensure it is treated securely and in line with this policy and applicable data protection law, using appropriate safeguards where required. By using our services, you understand that your information may be processed in this way to enable us to assist you.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk, and we encourage you to take care when sending sensitive documents electronically.

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, to comply with legal, accounting, or reporting requirements, and to resolve disputes. When information is no longer needed, we will securely delete or anonymise it.

Subject to applicable law, you have the following rights in relation to your personal information:

• The right to be informed about how we use your information.
• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request erasure of your information in certain cases.
• The right to restrict or object to certain processing.
• The right to data portability in certain cases.
• The right to withdraw consent where we rely on it.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

Our website may use cookies and similar technologies to help it function, to understand how it is used, and to improve your experience. You can control or disable cookies through your browser settings, although some parts of the website may not work properly if you do so.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any website you visit.

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:

• Email: info@pakpropertyguardian.com

We will respond to your request in line with applicable data protection law.